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This section is a combination of published newspaper & magazine articles as well as our opinions on current management/business topics. We welcome your feedback!

?Attitude? Key to Great Customer Service
The quest to discover a formula to deliver great customer service goes beyond anything you can write in a manual. It is about individual ingenuity and initiative writes Larry Chao (The Nation).
7798 read, 2 comment .. [More]
When Culture Needs to be Challenged
While understanding and adapting to Thai culture is important‚ it is even more important for expatriate managers to know when and how to go against the grain to achieve results‚ write Larry Chao.

Expatriate executives arriving in .. 38 read, 1 comment .. [More]
Tough Times Ahead for Providers of Professional Services

Larry Chao‚ a Bangkok-based 20-year veteran of the business-management consulting business‚ told me the other day that threats abound for high-end professionals‚ such as lawyers‚ accountants/auditors and .. 12183 read, 1 comment .. [More]

PUBLISHED ARTICLE (REDUX) Shortcomings of Lawrence Summers's & Thaksin Shinawatra's leadership style

Both Lawrence Summers and Thaksin Shinawatra are discovering that the CEO-leadership style‚ while often effective at driving change‚ has its thorny drawbacks when trying to build support across broad constituencies& .. 11066 read, 1 comment .. [More]

When ?Corporate Visionaries? Lack Accountability
Formulating lofty corporate visions and strategies does not absolve chief executives from WorldCom and Enron of their duty to manage business performance and deliver financial results‚ writes Larry Chao.

Two u .. 15419 read, 1 comment .. [More]
Motivating Others Involves More Than Incentives
Businesses seeking to progress must address a weak link in their organization: de-motivated employees who often put a drag on performance. This might require managers to examine themselves as part of the solution‚ writes Lar .. 9791 read, 135 comment .. [More]
Pros and Cons of Executive Coaching
As with any fast rising management fad‚ executive coaching has spawned a cottage industry of eager consultants‚ whose claim to fame seems to promise more than it can deliver‚ writes Larry Chao.

Exec .. 15301 read, 11 comment .. [More]
Businesses Must Realign to Cope with Change
Business success in the years to come will depend on how well organizations breakdown functional barriers and realign their resources with constantly shifting strategic priorities‚ writes Larry Chao.

For busine .. 13684 read, 4995 comment .. [More]
Consultants Under Fire to Perform
A sagging economy and demanding clients are forcing big-time consultants to do some serious soul searching‚ including redefining their service offerings‚ writes Larry Chao

The global recession and the ong .. 35 read, 4 comment .. [More]
Obsession with Performance Leads to Scandals
The corporate accounting scandals now flooding headline news are not exceptions to the rule‚ but rather the natural outcome of a runaway capitalist economy that demands performance at all costs‚ writes Larry Chao.15854 read, 378 comment .. [More]
How to get CEOs to play it straight
Make the fear of breaking the rules and getting caught greater than fear of failing to perform

GREED seems to be the common denominator underlying the recent string of corporate accounting scandals. Incidents at Worl .. 7031 read, 4 comment .. [More]
Drawbacks of the Balanced Scorecard
David Norton and Robert Kaplan's balanced scorecard offers an elegant tool to create strategic focus. But without strong management in place‚ it can do more harm than good‚ writes Larry Chao.

The latest m .. 40 read, 92 comment .. [More]
ARTICLE: Benefits of Strategy-Driven Organization Change
In an era of cutthroat competition‚ companies have discovered that to achieve successful organization change and stay ahead‚ they must do a much better job linking strategy with change management programs‚ writes .. 5493 read, 13 comment .. [More]
Human Resources Consultants Face Change Challenge
Arthur Andersen's demise illustrates the "change challenge" auditors face in exploiting new sources of growth. Other professional services businesses like human resources consultants should take heed‚ writes Larry .. 8184 read, 156 comment .. [More]
Mead Johnson's Formula for Organization Change
Larry Chao talks with the president of Mead Johnson Philippines about how sharing best practices across the Region can shed light on helping companies achieve organization change here in Thailand.

As the doors open a .. 26683 read, 2 comment .. [More]

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